IT Infrastructure Operations Manager
Mattr
full-time
Posted on:
Location Type: Remote
Location: Florida • South Carolina • United States
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Tech Stack
About the role
- Lead and supervise a team of infrastructure technicians and specialists to ensure effective performance and service delivery.
- Direct day‑to‑day operations across Mattr's network, server/cloud environments, and collaboration platforms using industry best practices.
- Act as the primary escalation point and subject matter expert for technical teams.
- Communicate regularly with senior leadership on developments, risk management, and operational performance.
- Evaluate business processes and IT systems to identify opportunities for productivity gains, cost reductions, and standardization.
- Support and execute improvement initiatives aligned with corporate goals.
- Engage with internal teams and external vendors to support infrastructure projects.
- Maintain strong communication with end users and cross‑functional partners on operational needs and project updates.
Requirements
- College Diploma (3 years) required; University Degree preferred.
- 7 years of relevant IT infrastructure experience required; 10+ years preferred.
- Project management capability with proven experience leading technical teams and initiatives.
- High‑level understanding of IT principles, processes, and industry solutions.
- Strong communication and influence skills to support leadership interactions and prioritization.
- Customer‑focused mindset with ability to assess business impacts and deliver effective solutions.
- Excellent problem‑solving, analytical, organization, and independent‑work capabilities.
- Collaborative, process‑oriented, and able to present complex information to diverse audiences.
Benefits
- Medical, dental & vision coverage with HSA contributions
- 401(k) with company match, vested immediately
- Attractive incentive bonus plans
- Employer‑paid Life, AD&D, and Long‑Term Disability insurance
- Wellness incentives
- Free Employee Assistance Program (EAP)
- Discounts on fitness, shopping & travel (Blue365, LifeMart & more)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructureproject managementbusiness process evaluationcost reductionservice deliveryrisk managementtechnical team leadershipcloud environmentsnetwork managementimprovement initiatives
Soft Skills
communication skillsinfluence skillscustomer-focused mindsetproblem-solvinganalytical skillsorganizational skillsindependent workcollaborationprocess-orientedpresentation skills
Certifications
College DiplomaUniversity Degree