Mid-level Customer Service Analyst
Mattos Filho
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Prepare estimates and conduct negotiations with event requesters and the Food & Beverage (F&B) supplier.
- Prepare service orders (SOs) and forward requests to the relevant departments.
- Check that lunches, breakfasts and coffee breaks served in meeting rooms meet the established standards.
- Conduct operational alignments with the Food & Beverage supplier to ensure continuous improvement of service delivery.
- Review the Food & Beverage supplier’s financial reports, ensuring the accuracy of the information.
- Validate office restaurant menus in partnership with the Maître and the Food & Beverage supplier.
- Support vacation scheduling for the pantry/cafeteria team, including requesting guidelines from Human Resources and communicating them to waitstaff.
- Manage pantry/cafeteria uniform usage, controlling replacement and laundering needs and coordinating with suppliers.
- Handle various vendor interactions for the area, such as seamstress, laundry, beverage supplier and other partners, monitoring requests, deadlines and service quality.
- Place and manage pantry/cafeteria orders with the Purchasing department, ensuring deliveries match the orders placed.
- Support monitoring of pantry/cafeteria and Customer Service processes, verifying compliance with defined standards and flagging deviations or opportunities for improvement.
- Support Customer Service projects, contributing to the organization, execution and follow-up of planned activities.
- Review and update area policies under the guidance of leadership.
- Update pantry/cafeteria and Customer Service procedure manuals as needed.
Requirements
- Bachelor’s degree in Business Administration, Events, Hospitality, Tourism or related fields.
- Prior experience with corporate events, especially internal events.
- Experience managing Food & Beverage suppliers, including negotiation and operational alignment.
- Experience or familiarity with preparing service orders (SOs).
- Intermediate Excel.
- Intermediate English.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Private pension plan
- Childcare assistance
- Profit-sharing (PPR)
- Meal voucher
- Food voucher
- Transportation voucher
- *Wellhub*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
negotiationservice ordersfinancial report reviewvendor managementorder managementcompliance monitoringproject supportpolicy reviewprocedure manual updatesExcel
Soft Skills
communicationorganizational skillsteam collaborationattention to detailproblem-solving