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Mattos Filho

Service Desk Administrative Assistant

Mattos Filho

Assistente de Service Desk providing technical support in São Paulo. Responsible for opening calls and assisting the team with technical issues.

Posted 4/15/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Respond to technical support requests and resolve IT issues quickly and with excellence;
  • Perform installation, updating and maintenance of systems, applications and equipment;
  • Document and categorize tickets and incidents;
  • Support mid-level and senior Service Desk analysts with specific tasks.

Requirements

What you’ll need
  • Currently pursuing a university degree in a Technology-related field;
  • Previous experience in technical support, reformatting computers (OS installation), and customer service/support is desirable;

Benefits

Comp & perks
  • Medical insurance;
  • Dental insurance;
  • Life insurance;
  • Private pension plan;
  • Childcare assistance;
  • Profit-sharing (PPR);
  • Meal voucher;
  • Food voucher;
  • Transport voucher;
  • *Wellhub*.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
technical supportOS installationsystem maintenanceapplication maintenanceticket documentationincident categorization
Soft Skills
customer serviceproblem-solvingcommunicationteam support