Mattos Filho

Service Desk Administrative Assistant

Mattos Filho

full-time

Posted on:

Location Type: Office

Location: São Paulo • Brazil

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About the role

  • Respond to technical support requests and resolve IT issues quickly and with excellence;
  • Perform installation, updating and maintenance of systems, applications and equipment;
  • Document and categorize tickets and incidents;
  • Support mid-level and senior Service Desk analysts with specific tasks.

Requirements

  • Currently pursuing a university degree in a Technology-related field;
  • Previous experience in technical support, reformatting computers (OS installation), and customer service/support is desirable;
Benefits
  • Medical insurance;
  • Dental insurance;
  • Life insurance;
  • Private pension plan;
  • Childcare assistance;
  • Profit-sharing (PPR);
  • Meal voucher;
  • Food voucher;
  • Transport voucher;
  • *Wellhub*.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportOS installationsystem maintenanceapplication maintenanceticket documentationincident categorization
Soft Skills
customer serviceproblem-solvingcommunicationteam support