Retail Service Support – Seasonal

Mattel, Inc.

Seasonal remote customer service agent supporting American Girl retail experiences, products, reservations, and purchases. Resolving issues by phone and email during Mattel’s peak holiday season.

Posted 8/4/2026part-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first-contact resolution, effective communication, and attention to detail. Proficient in using various systems and tools to manage customer interactions and maintain high standards of service.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal And Written Communication SkillsData Entry SkillsProblem-Solving SkillsComputer Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceData EntryBasic Math SkillsTyping Speed Of 30 Words Per MinuteWindows Operating Systems

Soft Skills

Interpersonal SkillsAttention To DetailCustomer-Focused MindsetSound JudgmentProfessionalism

Tools & Technologies

Customer Service SystemsTransactional SystemsVarious Software Applications

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Retail SupportCall CenterConsumer ServicesCustomer SatisfactionService Standards

About the role

Key responsibilities & impact

Deliver exceptional customer service reflecting American Girl and Mattel values and service standards
Assist customers via phone and email with retail experiences, product inquiries, purchases, reservations, orders, and service concerns
Research and resolve customer issues while striving for first-contact resolution
Use multiple systems, tools, and resources to provide accurate information and solutions
Process customer orders accurately and efficiently while safeguarding confidential customer and payment information
Deliver personalized service experiences addressing customers’ practical and individual needs
Communicate with customers and retail store teams through written and verbal channels
Document customer interactions and transactions accurately in company systems
Maintain knowledge of American Girl products, services, retail offerings, promotions, and policies
Meet quality, productivity, customer satisfaction, and attendance expectations
Support additional customer service initiatives and special projects as assigned

Requirements

What you’ll need

High school diploma or GED required
One to two years of customer service experience required, preferably in call center, consumer services, retail support, or similar environment
Exemplary attendance record and demonstrated job performance
Must attend mandatory virtual training for up to 10 days
Must participate in training 25 to 40 hours per week, Monday through Friday, during specified CDT schedules
Minimum typing speed of 30 words per minute or 880 keystrokes per minute
Basic math skills, including addition, subtraction, multiplication, and division
Strong computer proficiency, including Windows operating systems and various software applications
Ability to learn and demonstrate proficiency in customer service and transactional systems
Strong, accurate data entry skills and attention to detail
Excellent verbal and written communication skills
Strong interpersonal skills and sound judgment when responding to customer inquiries
Customer-focused mindset and ability to understand and respond to customer needs
Clear, confident, and professional communication with varied audiences
Strong problem-solving and issue-resolution skills
Ability to act decisively, demonstrate urgency, and remove barriers to achieve outcomes
Ability to remain professional and composed while managing customer expectations and fluctuating workloads
Ability to work independently remotely while collaborating with team members and retail partners
Must reside in Wisconsin or Illinois and work from the home address provided to the Company

Benefits

Comp & perks

Fully remote, work-from-home position
All necessary equipment provided by the Company
Flexible scheduling, including possible expanded hours closer to the holiday season