MatrixCare

Implementation Specialist

• The Implementation Consultant will become a financial focused Subject Matter Expert for the Home Health and Hospice customers
• Lead clients through software implementation, providing training and best practice workflow recommendations
• Deliver high value consulting services that drive financial transformation via successful adoption of MatrixCare products and services
• Deliver best practice training support to customer C-level team though deep understanding of the Brightree financial performance and reporting tools
• Manage customer feedback loop to account management, product management and engineering teams to improve customer experience
• Drive efforts to create a productive, effective internal delivery process for consulting services through pre-sales discovery, scoping and solution design sessions
• Provide high quality employee immersion training to enable internal team members to provide superior customer service
• Support the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success

Implementation Consultant, Healthcare/Financial Software