MatrixCare

Customer Support

• Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application
• Diagnose and resolve both basic and complex financial or billing issues
• Troubleshoot non standard issues by engaging directly with customers
• Contribute to a comprehensive knowledge base by documenting new issues
• Identify and escalate critical issues that may affect multiple clients
• Track, document, and monitor all inbound support requests
• Collaborate closely with customers to understand their needs
• Maintain up to date knowledge of MatrixCare products

Customer Support Associate II