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Administrative Assistant, Gastroenterology Dept.
Matrix ProvidersAdministrative Assistant supporting Gastroenterology Department at Walter Reed National Military Medical Center. Providing patient support and managing records in busy medical environment.
About the role
Key responsibilities & impact- Provide patients with clear instructions regarding endoscopy procedures including Virtual and Optical Colonoscopy and Bowel preparation by phone or via e-mail.
- Make at least 15 patient phone contacts per day to explain endoscopy procedures scheduled, clinic appointment needed, answer all patient questions, and schedule appointments as directed by GI Providers and Scheduling Supervisor.
- Perform accurate patient assessments by phone to determine suitability for Virtual or Optical Colonoscopy, and Clinic appointments.
- Adhere to established schedules for Virtual and Optical Colonoscopies and Clinic appointments.
Requirements
What you’ll need- High School diploma or General Education Development (GED) equivalency.
- 3 years experience in customer service, appointment scheduling and managing records.
Benefits
Comp & perks- Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage.
- Accrued Paid Time Off (PTO)
- Paid Holidays (Outlined in Handbook)
- 401(k) Plan
ATS Keywords
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Soft Skills
customer servicecommunicationpatient assessmentschedulingorganizational skills
Certifications
High School diplomaGeneral Education Development (GED)