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Customer Support Manager – E-Commerce
MATOLUX GmbHCustomer Support Manager in E-Commerce for MATOLUX handling support inquiries through online channels. Responsible for customer service and solution-oriented support management for various platforms.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in customer support and complaint management, utilizing technology-driven workflows and effective communication skills to enhance the customer experience in an e-commerce environment.
Highest-signal resume keywords
Ticket ManagementE-Commerce AffinityStrong Written CommunicationSolution-Oriented Complaint ManagementTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResponsibilityOverviewIndependent Work StyleOpenness to Technology
Tools & Technologies
AI-Supported WorkflowMailWhatsApp
Industry Keywords
Customer ServiceReturns Management
About the role
Key responsibilities & impact- Verantwortung für unseren Support
- Anfragen schnell und kompetent beantworten
- Ticket-Management (Mail & WhatsApp)
- KI-gestützter Workflow nutzen
- Lösungsorientiertes Reklamationsmanagement
- Unterstützung im klassischen Kundenservice & Retouren
Requirements
What you’ll need- Verantwortungsbewusstsein & Überblick
- E-Commerce-Affinität
- Starke schriftliche Kommunikation
- Technologie-Offenheit
- Teamplay
- Selbstständige Arbeitsweise
- Technisches Interesse als Bonus
Benefits
Comp & perks- Remote-Freundlichkeit
- Moderner Arbeitsplatz
- Firmenlaptop
- Flexible Arbeitszeiten
- Attraktives Gehalt