Matia

Technical Product Manager

• Take end-to-end ownership of product areas spanning Ingestion, Reverse ETL, Observability, and Catalog
• Immerse yourself in the nooks and crannies of database replication and pipelines
• Speak regularly with customers to uncover pain points, validate product direction, and ensure what we build resonates with real-world data teams
• Build strong remote working relationships with our Israel-based engineering team
• Continuously refine the roadmap based on data, user feedback, and results
• Develop a sharp point of view on the data integration and observability market
• Work with the VP of Product to establish Matia's product rituals and standards

Senior Technical Product Manager

Customer Success Manager

• Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days
• Own renewals across the full book, identify risk proactively before the customer tells you
• Track usage signals to spot expansion opportunities and work with sales to act on them
• Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes
• Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests
• Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff process
• Set up the tooling and document everything so this role can scale
• Elevate our best customers and pass off to marketing and sales to develop content and capture stories