Senior Technical Customer Success Manager

Material Security

Senior Technical Customer Success Manager at Material Security, focusing on customer product adoption and retention. Building relationships and driving successful outcomes for technical customers.

Posted 4/14/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Fully own your book of business consisting of 12-18 accounts totaling $2-5M ARR
Build and nurture strong relationships with your accounts
Provide advanced product-level technical expertise, leading customer onboarding and resolving technical challenges
Build and act on account plans moving customers through each lifecycle stage
Organize and lead value-focused executive business reviews (EBR)
Communicate frequently with customers about new features and roadmaps
Lead customer escalations and ensure effective resolution
Aggregate customer product feedback and advocate for customer needs

Requirements

What you’ll need

5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments
5+ years of hands-on work in SQL or writing code, including custom API-based integrations
Domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent
Ability to quickly understand product and subject area questions
Skills to drive both ground-level tasks while also managing long-term strategy and growth
Clear communication skills, especially in asynchronous channels
Experience working closely with Engineering, Product, Support, and Sales teams

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development
Paid time off
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLAPI integrationsSaaScloud emailGoogle WorkspaceMicrosoft 365SSOtechnical expertisecustomer onboardingproduct feedback

Soft Skills

relationship buildingcommunicationproblem solvingstrategic thinkingcustomer advocacyleadershiporganizational skillscollaborationvalue-focusedasynchronous communication