Matera

Customer Onboarding Manager – Scaling Phase

Matera

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Salary

💰 €42,500 - €45,000 per year

About the role

  • You guide new clients through the setup phase on our platform.
  • You coordinate and communicate with internal teams (Accounting, Legal, Sales) as well as external partners (banks, service providers).
  • You contribute to product development by relaying valuable client feedback to the product and tech teams.
  • You oversee multiple onboarding projects simultaneously and ensure structured execution.

Requirements

  • You can explain complex topics clearly and are service-oriented.
  • You work in a structured way and keep an overview even in challenging situations.
  • You roll up your sleeves and tackle challenges proactively.
  • You want to make an impact and improve processes.
  • You are fluent in German at C2 level and communicate confidently in English.
Benefits
  • Discounted Urban Sports Club membership
  • Lunch vouchers
  • Monthly public transport subsidy
  • Autonomous work with freedom to shape your role
  • Steep learning curve in a growing SaaS startup
  • An ambitious team where having fun isn’t neglected :)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
service-orientedstructured workclear communicationproactive problem-solvingprocess improvementclient feedback relayproject oversightmultitaskingimpact-drivenoverview management