Matera

Customer Onboarding Manager – Scaling Phase

Matera

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Salary

💰 €42,500 - €45,000 per year

Job Level

Mid-LevelSenior

About the role

  • Guide new customers through the platform setup phase
  • Coordinate and communicate with internal teams (Accounting, Legal, Sales) and external partners (banks, service providers)
  • Contribute to the ongoing development of the product
  • Maintain oversight of multiple onboarding projects simultaneously and ensure structured execution

Requirements

  • Explain complex issues clearly and understandably
  • Work in a service-oriented manner
  • Work in a structured way and maintain overview even in challenging situations
  • Approach challenges proactively
  • German at C2 level
  • Confident communication in English
Benefits
  • Discounted Urban Sports Club membership
  • Lunch vouchers
  • Monthly public transit allowance
  • Independent work with freedom to shape your role
  • Steep learning curve in a fast-growing SaaS startup
  • Ambitious team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communicationservice-orientedstructured executionproactive approachproblem-solving
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