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About the role
Key responsibilities & impact- You receive support requests via chat, email and phone and handle them independently
- You analyze issues, answer questions about using our platform and find pragmatic solutions
- You escalate more complex cases in a structured way to our Tech or Customer Success team
- You maintain our internal knowledge base and help further develop self-service resources
- You provide feedback from customer interactions directly to the product team — your perspective matters
- You actively contribute to improving internal support processes
Requirements
What you’ll need- Enjoy working with people — both in customer-facing situations and in team collaboration
- Some experience in (technical) customer support, ideally in a SaaS environment
- Excellent German skills (C2) and solid English skills (B2)
- Basic technical understanding, a quick grasp of new concepts, and enthusiasm for digital tools
- Solution-oriented thinking, patience and a calm demeanor — even under pressure
- Team player with a willingness to take on responsibility in a growing company
Benefits
Comp & perks- Competitive compensation and a clear development plan
- Employee benefits such as Wellhub and the Deutschland-Ticket
- Annual company offsite
- Weekly team breakfast and bi-weekly lunch
- Regular team events
- Cool office in Berlin with ping pong and darts
- An ambitious, friendly and honest team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical customer supportSaaS
Soft Skills
solution-oriented thinkingpatiencecalm demeanorteam playerwillingness to take on responsibility