Global Operations Specialist – 6 Month Temp

Match Group

Global Operations Specialist protecting users across Match Group’s dating platforms. Investigating safety escalations, app issues, fraud, and sensitive content while improving processes.

Posted 8/5/2026contractVancouver • 🇨🇦 CanadaJunior💰 CA$40,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail while managing complex escalations and sensitive content issues. Proficient in coordinating with cross-functional teams to enhance user experience and drive process improvements.

Highest-signal resume keywords

Zendesk ProficiencyAnalytical SkillsComplex Case ResolutionProcess ImprovementTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Outstanding JudgmentHighly FlexibleMultitasking AbilityQuick LearningTeam Collaboration

Certifications & Qualifications

Bachelor's Degree or Higher

Industry Keywords

Trust & SafetyUser ExperienceFraud PreventionSensitive Content ManagementPolicy Enforcement

About the role

Key responsibilities & impact

Protect the ecosystem, prevent fraudulent activity, enforce Terms of Service, and improve user experience across multiple dating app platforms
Investigate, troubleshoot, and drive sensitive, complex escalations to resolution across Trust & Safety and member support
Investigate bug and app functionality reports and work with Engineering on resolution
Collect user feedback on new product and feature rollouts
Address high-pressure issues, gray areas, and policy/process changes
Handle sensitive content issues, including graphic content and hate speech
Coordinate with Trust & Safety, Engineering, Communications, Marketing, Legal, and outsourced partner teams
Contribute to or own organizational projects and drive process improvements

Requirements

What you’ll need

Bachelor's degree or higher, or equivalent
Minimum of 1+ years in a similar role
Basic knowledge of Zendesk
Ability to understand and summarize complex cases quickly
Outstanding analytical skills and excellent judgment
Highly flexible and adaptable
Ability to multitask and manage large email volumes in a fast-paced environment
Outstanding time management and prioritization skills
Quick learner
Great teammate
Tech savvy
Strong attention to detail
Passion for helping people
Ability to use critical thinking and logic to isolate and resolve issues

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodation during the hiring process