Masters of Marketing

Junior Student Success Manager

Masters of Marketing

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Entry Level

About the role

  • You are the first point of contact for our participants; you ensure smooth course operations and handle general administrative tasks as well as light IT duties.
  • You are responsible for the smooth execution of administrative processes related to course delivery and act as a liaison between the teaching team and participants.
  • You handle education vouchers, prepare contract documents, record absences, and issue certificates upon successful completion.
  • You support participants, prospective participants, and colleagues with questions or issues via video calls or telephone.
  • You maintain close contact with our funding bodies regarding reporting and extensions of measures for participants.
  • You support the improvement of internal processes to continuously enhance the participant experience.

Requirements

  • Communication & service mindset: You communicate clearly, politely, and solution-oriented — and enjoy actively supporting participants.
  • Structure & reliability: You work in an organized manner, prioritize effectively, and keep an overview even with many concurrent topics.
  • Ownership: You work independently, tackle issues proactively, and find pragmatic solutions rather than waiting for instructions.
  • Empathy & tact: You can relate to different life situations and provide respectful support — even in challenging moments.
  • Hands-on mentality: You enjoy a dynamic environment with varied tasks and want to make a real impact.
  • German: You speak and write German at native proficiency (C2).
  • Tools & digital skills: Confident use of Google Workspace (Gmail, Calendar, Docs, etc.); ideally some initial experience with CRM/support tools (e.g., HubSpot).
Benefits
  • 100% remote — work from wherever you’re most productive.
  • Fair salary package aligned with responsibility and impact.
  • Flexible working hours & a high level of trust — we focus on output.
  • Structured onboarding and personal development through regular feedback.
  • Team spirit despite remote work — we meet regularly at team events (mostly in Germany).
  • Discounted EGYM Wellpass membership (€16/month) with access to numerous fitness and sports offerings in Germany.
  • Alternatively: Givve Card €50 monthly tax-free for personal use in Germany (e.g., purchases, shopping).
  • BusinessBike — lease your preferred bike to stay mobile and active in everyday life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationservice mindsetorganizationreliabilityownershipproactive problem-solvingempathytacthands-on mentalitysupport