Masters of Marketing

Student Success Manager

Masters of Marketing

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Entry Level

About the role

  • You are the primary point of contact for our participants, ensuring smooth training operations and handling general administrative tasks as well as light IT duties.
  • You are responsible for the smooth execution of administrative processes related to course delivery and act as the interface between the teaching team and participants.
  • You handle the processing of education vouchers, prepare contract documents, record absences, and issue certificates upon successful completion.
  • You assist participants, prospective participants, and colleagues with questions or issues via video calls or by phone.
  • You maintain close communication with our funding agencies regarding reporting and requests to extend measures for participants.
  • You contribute to improving internal processes to continuously enhance the participant experience.

Requirements

  • Communication & service mindset: You communicate clearly, courteously and solution-oriented—and enjoy actively supporting participants.
  • Structure & reliability: You work in an organized manner, prioritize effectively, and keep an overview even when handling multiple concurrent topics.
  • Self‑responsibility: You work independently, tackle tasks proactively and find pragmatic solutions instead of waiting for instructions.
  • Empathy & sensitivity: You can put yourself in different life situations and support people respectfully—even in challenging moments.
  • Hands-on mentality: You enjoy a dynamic environment with varied tasks and want to have a real impact.
  • German: You speak and write German at native level (C2).
  • Tools & digital skills: Confident use of Google Workspace (Gmail, Calendar, Docs, etc.); ideally some first experience with CRM/support tools (e.g., HubSpot).
Benefits
  • 100% remote — work from where you are most productive.
  • Fair compensation package that reflects responsibility and impact.
  • Flexible working hours & a high level of trust — we value output.
  • Structured onboarding and personal development through regular feedback.
  • Team spirit despite remote work — we regularly meet for team events (mostly in Germany).
  • EGYM Wellpass discounted membership (€16/month) with access to numerous fitness and sports offerings in Germany.
  • Alternatively: Givve Card €50 monthly, tax-free for personal use in Germany (e.g., shopping).
  • BusinessBike — lease your desired bike to stay mobile and active in everyday life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationservice mindsetorganizationreliabilityself-responsibilityempathysensitivityproactivityproblem-solvinghands-on mentality