Resident Regional Director

MasterCorp, Inc.

Resident Regional Director overseeing multi-site hospitality operations for MasterCorp, a provider of housekeeping, maintenance, janitorial, engineering, and laundry services. Managing client relationships, teams, budgets, payroll, and business growth.

Posted 8/13/2026full-timeWestlake • Ohio • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities, with a focus on client relationship development, operational efficiency, and team performance. Proficient in budget management, proposal generation, and effective communication across multiple sites.

Highest-signal resume keywords

Client Relationship ManagementMulti-Site Leadership ExperienceMicrosoft Office Suite ProficiencyProposal Generation and Business DevelopmentOutstanding Leadership Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementP&L ReviewProposal GenerationOperations ManagementPayroll OversightScheduling Program ProficiencyClient Satisfaction StrategiesService Agreement NegotiationSubcontractor ManagementTraining and Development

Soft Skills

Clear CommunicationOrganizational SkillsRelationship BuildingDelegationProblem Solving

Tools & Technologies

SalesforceMasterMind Scheduling ProgramMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Bachelor’s Degree in Related Field

Industry Keywords

Business DevelopmentClient RetentionOperations TeamsNetworking EventsTrade Associations

About the role

Key responsibilities & impact

Lead the client relationship within the approved budget while maximizing client value
Identify business expansion opportunities, generate proposals, and close new business
Collaborate with Business Development on RFPs, pricing, and service agreements
Maintain the Salesforce database for prospects and new business
Attend networking events and participate in trade associations
Develop and maintain client relationships to ensure satisfaction and retention
Review field notes with operations teams
Respond promptly and accurately to customer emails
Oversee payroll for timely and accurate submission
Conduct weekly operations meetings and monthly training sessions
Partner with Operations to correct service deficiencies and walk sites as needed
Develop and implement sustainable action plans
Perform monthly P&L reviews with operations teams
Manage communication between facility locations, Office Management, and corporate departments
Develop onboarding schedules for new hires and account transitions
Manage operations team performance, including evaluating, coaching, developing, and disciplining team members
Use and understand the MasterMind scheduling program
Oversee labor and other expenses against the corporate budget
Review and approve subcontractor invoices
Manage subcontractor agreements to meet quality and budget expectations

Requirements

What you’ll need

Bachelor’s Degree in a related field or equivalent combination of education and work experience
Five years of progressive management responsibility in a directly related field
Successful multi-site leadership experience
Ability to communicate clearly and professionally with clients, site staff, and employees in writing and verbally
Excellent organizational skills and ability to manage multiple tasks, prioritize, and delegate
Outstanding leadership skills
Proficiency in Microsoft Office Suite, including Word and Excel
Excellent verbal and written communication skills
Ability to build positive relationships with peers, management, and clients
Ability to work irregular hours, including weekends and after hours
Locally within client sites; less than 2% overnight travel
Ability to perform required physical demands, including standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, occasional climbing, and repetitive motions

Benefits

Comp & perks

Competitive pay
401(k) Retirement Plan with Company Matching
Paid Vacation and Sick Time
Medical, Dental and Vision Benefits
Company-Paid Life Insurance and Short-Term Disability
Tuition Reimbursement