Program Manager, Strategy & Operations

MasterClass

Program Manager at MasterClass driving cross-functional initiatives and managing multiple priorities across product verticals. Leading program management from concept through launch in a remote-first environment.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $138,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end program management across one or more product verticals, ensuring successful delivery from development through launch.
Drive integrated project plans across Content, Marketing, Product, Production, and Learning teams to keep workstreams aligned and on schedule.
Own and manage complex timelines spanning development, production, post-production, and go-to-market execution.
Partner with cross-functional stakeholders to identify risks, facilitate decisions, and maintain momentum across multiple concurrent initiatives.
Coordinate the delivery of course content, marketing assets, and supporting product experiences to ensure successful launches.
Support specialized workstreams including learning design, platform ingestion, and non-video content production.
Partner with Legal on talent agreements, licensing, intellectual property, NDAs, and release workflows, escalating issues proactively when needed.
Evaluate and improve cross-functional processes, communication, and operational workflows to increase efficiency and scalability.
Identify opportunities to leverage AI tools and automation to reduce manual work, improve visibility, and accelerate decision-making across teams.
Document and implement scalable processes, helping establish repeatable best practices as the organization continues to grow.

Requirements

What you’ll need

3–5 years of experience in program management, project management, production operations, content operations, or marketing operations.
Experience managing complex, cross-functional initiatives across multiple teams and stakeholders.
Proven ability to build alignment across Content, Marketing, Product, and other cross-functional partners while influencing without direct authority.
Strong operational mindset with a track record of identifying process improvements and implementing scalable solutions.
Comfortable navigating ambiguity, balancing competing priorities, and managing multiple projects simultaneously.
Demonstrated experience incorporating AI tools into day-to-day workflows to improve efficiency, organization, and execution.
Excellent communication skills with the ability to synthesize complex information and confidently engage stakeholders at all levels.
Proficiency with project management and collaboration tools such as Asana, Airtable, or similar platforms.
Familiarity with content production, digital marketing, or go-to-market workflows in a media, education, or technology environment is preferred.

Benefits

Comp & perks

equity
comprehensive benefits (medical, dental, vision, flexible PTO, and more)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program ManagementProject ManagementContent OperationsProduction OperationsMarketing OperationsProcess ImprovementAI Tool IntegrationContent ProductionDigital MarketingGo-To-Market Workflows

Soft Skills

Excellent CommunicationInfluencing Without AuthorityNavigating AmbiguityBalancing Competing PrioritiesStakeholder Engagement