Director, Account Management – Pacific Islands

Mastercard

Director leading Mastercard's customer portfolio across 13 markets in Pacific Islands. Driving growth and managing executive relationships for long-term success.

Posted 7/23/2026full-timeSt. Leonards • 🇦🇺 AustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer portfolios within the payments and financial services industry, focusing on account growth strategies, commercial negotiations, and fostering long-term customer relationships. Proven ability to lead teams and collaborate across functions to drive digital payments adoption and financial inclusion.

Highest-signal resume keywords

Payments Industry ExperienceAccount Growth Strategy DevelopmentExecutive Relationship ManagementCommercial Negotiation SkillsTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth StrategyCommercial NegotiationCustomer Business PlanningPayments Ecosystem KnowledgeCustomer Implementation Leadership

Soft Skills

Strong Executive PresenceRelationship BuildingCollaborationPrioritizationIndependent Operation

Industry Keywords

Financial ServicesBankingDigital PaymentsCustomer EngagementFinancial Inclusion

About the role

Key responsibilities & impact

Lead Mastercard's Pacific Islands customer portfolio across 13 markets, driving sustainable growth and long-term customer success
Own executive relationships across key issuing and acquiring customers, acting as the primary strategic partner for the portfolio
Develop and execute account growth strategies that expand customer engagement, revenue and market share
Lead the ongoing implementation and optimisation of key customer partnerships, working closely with cross-functional teams
Support customers in achieving their business objectives through Mastercard's products, solutions and services
Manage commercial negotiations, contracting activities and customer business planning processes
Identify selective new business opportunities that strengthen Mastercard's position in the Pacific Islands
Build trusted relationships with regulators, industry participants and other market stakeholders
Lead and develop a small team while fostering collaboration across regional and global functions
Champion initiatives that strengthen digital payments adoption and financial inclusion across the region

Requirements

What you’ll need

Significant experience in payments, banking, financial services, or a related industry
Knowledge of issuing, acquiring or broader payments ecosystems
Strong executive presence with experience engaging senior customer stakeholders and decision-makers
Experience leading complex customer implementations, negotiations or transformation programmes
Strong commercial judgement and ability to balance customer needs with business objectives
Ability to prioritise effectively and operate independently in a fast-moving environment
Experience leading or mentoring team members is an advantage
Passion for building trusted relationships and creating long-term customer value

Benefits

Comp & perks

Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines