Mastercard

Operations

• Plan and implement strategic refresh projects within the region
• Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences
• Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation
• Support the product owners for an audio visual technologies (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage)
• Lead resolution and problem management for video conferencing technology in meeting rooms/spaces: Collaborate with other engineering teams (e.g. Network operations) for break/fix
• Facilitate meetings or tasks with external break/fix vendors
• Provide service management of audio visual products globally
• Manage ITSM process for ticketing, incident reporting/resolution, and monitoring
• Contribute to monthly operational metrics and insights
• Contribute input/feedback into global standards and processes
• Collaborates with program owners to ensure center wide disaster recovery processes are in place and the networking environment is operating efficiently
• Interfaces with customers to provide the full spectrum of ITSM-related practices, including incident, problem, change and capacity management, and reporting activities, and serves as an escalation point for issues that arise
• Supports development and implementation of standards, procedures, and processes for the operational support team and implements transformational change initiatives
• Evaluates and coaches others in tracking function performance according to established KPI's and recommends improvements
• Identifies opportunities for policy changes, presents proposed changes to management, and creates plans for implementation
• Supports activities related to the deployment, monitoring, troubleshooting, and resolution of systems and applications in the wider Collaborations Tools and Employee Digital Experience (EDE) groups within Mastercard.

Lead, Enterprise Operations

Platform Engineer

• Operate and upgrade VMware NSX-T across multiple data centers: plan/execute lifecycle activities (NSX Managers/Edges/Transport Nodes), pre-checks, impact assessments, change/rollback plans, post-validation, and documented handoffs.
• Administer NSX configurations: create/modify segments & port groups (VDS/VSS), transport zones, segment profiles, DHCP profiles, T0/T1 routing, NAT, BGP/OSPF adjacencies, NSX DFW sections/policies, Groups/Tags, and (as applicable) NSX Advanced Load Balancer objects.
• Support Illumio microsegmentation (bare-metal firewalls): manage PCE objects & label schemas, author and validate segmentation policies, deploy/upgrade agents (VENs) where applicable, support enforcement modes, and partner on app onboarding/runbooks.
• Manage certificates for NSX Managers/Edges and related appliances: track expirations, coordinate CSRs, perform installs/rotations, and maintain inventories & workflows to eliminate certificate-related outages.
• Own licensing for NSX & Illumio: monitor entitlements, forecast needs, initiate purchase requests, and ensure timely renewals and compliant deployment.
• Triage and resolve incidents/problems: perform root-cause analysis across virtual networking, routing, and segmentation; maintain SLAs; create follow-up problem records with corrective actions and knowledge articles.
• Open and drive vendor cases (VMware, Illumio, and OEMs): provide diagnostics, packet captures/logs, reproduce issues in lower environments, and track to closure with clear stakeholder updates.
• Harden and validate security posture: maintain least-privilege DFW/Illumio policies, coordinate change windows, and support audits (e.g., PCI) with evidence, diagrams, and rule reviews.
• Automate and document: use PowerCLI, Python, Ansible, or REST APIs to standardize changes and validations; write SOPs/runbooks, diagrams, and KBs; contribute to CI/CD pipelines where appropriate.
• Partner cross-functionally: collaborate with platform, compute, storage, security, and application teams to plan maintenance, align dependencies, and minimize risk.
• Participate in on-call rotation for NSX/segmentation services and support peak-season readiness and freeze-window protocols per Mastercard standards.
• Comply with ITIL processes: create/execute CRQs with risk/impact/rollback details, update INC/PRB records, and communicate status through executive-ready channels.

Senior Platform Engineer

Full-stack Engineer

• Solve complex problems in the open banking domain
• Collaborate within a highly skilled team across multiple countries
• Drive progress and innovation in payment technologies
• Engage with Microsoft domain tools and standards

Lead, Enterprise Operations

Senior Platform Engineer

Lead Software Engineer – Open Banking