IT Support Technician II

Mastercam

IT Support Technician providing Tier 1 support for technical inquiries via various communication methods. Responsible for troubleshooting issues and logging support tickets in a remote capacity.

Posted 7/25/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting hardware and software issues, supporting end users globally, and utilizing Microsoft technologies. Proficient in data collection, analysis, and reporting to enhance IT support operations.

Highest-signal resume keywords

Troubleshooting Hardware IssuesMicrosoft 365 ExperienceData Collection and ReportingEnd User SupportIT Infrastructure Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software IssuesSetting Up HardwareInstalling SoftwareMaintaining HardwareAnalyzing Information Security TechnologiesRemote Support TechnologiesAsset ManagementMobile Device SupportStatistical AnalysisUser Onboarding

Soft Skills

Analytical ReasoningCollaboration

Tools & Technologies

Microsoft OfficeWindowsMicrosoft TeamsActive DirectoryIntuneEntra IDAzureTicketing Software

Certifications & Qualifications

High School DiplomaBachelor of Science in Computer Science

Industry Keywords

IT SupportWAN NetworkingLAN NetworkingInformation Technology EngineeringMobile Device Solutions

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Assist with technical inquiries received via phone, email, ticketing and messaging applications
Assess the nature of problems and resolve first level support issues by troubleshooting software and hardware issues
Logging or recording support tickets and/or cases
Work in a support capacity to resolve issues, or escalate them as needed
Troubleshoot and resolve hardware and software performance and general PC, network, and printer problems
Analyze user-related matters and identify solutions based on current industry best practices
Support mobile devices using a Mobile Device Solution.
Using ticketing software, perform and document tickets and report on organization trends
Maintain asset management of hardware and software
Oversee the deployment of end user devices
Assist with new user setup and onboarding
Collaborate with the IT team on feedback or general observations related to technology

Requirements

What you’ll need

High School Diploma Required
Bachelor of Science degree in Computer Science or equivalent is preferred
4-5 years of relevant work experience required in a technology support capacity (troubleshooting computers, setting up hardware and installing software, maintaining and repairing hardware)
Knowledge of information technology engineering methods and technologies for IT infrastructure, web, mobility, and WAN and LAN networking
Knowledge of researching and analyzing information security technologies and processes to meet complex business needs
Experience with Microsoft technology stack including Microsoft 365, Office, Windows, Teams, Active Directory, Intune, Entra ID and Azure
Analytical Reasoning – Ability to apply research methodologies and statistical analysis to solve problems
Ability to support end users globally using remote support technologies
Data collection and reporting experience
Ability to synthesize and analyze complex data, information and evidence in order to draw meaningful conclusions

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options