Customer Service / Relations Advisor
Master of Malt
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £13 - £14 per hour
Job Level
Mid-LevelSenior
About the role
- Join Master of Malt's Customer Service team for the festive season to support global customers.
- Advise customers on whisky, gin and other spirits and support product selection.
- Process orders including payment processing, fraud assessment, customs declarations and logistics coordination.
- Liaise with courier and logistics companies to resolve delivery and post-dispatch issues.
- Communicate with customers via email, live chat, social media and telephone; handle recommendations and complaints.
- Manage enquiries from third-party sellers (Amazon, eBay, Notonthehighstreet.com).
- Make consistent decisions on discounts and refunds according to company policy.
- Collaborate with other departments to ensure successful customer outcomes.
Requirements
- Self-motivated, confident and consumer service focused; willing to go the extra mile and able to build rapport quickly via phone, email, chat and beyond.
- Versatility to work in a team and independently.
- Previous customer service experience desirable but not essential.
- Excellent written and verbal communication skills (attention to grammar: 'you\'re' vs 'your').
- Able to multitask and adapt to a fast-paced changing environment; team player.
- Tech savvy and able to pick up new programmes quickly.
- Happy to work flexible shifts including weekends; available over Christmas and between Christmas and New Year; no holidays between joining date and first week of January.