Master of Malt

Customer Service / Relations Advisor

Master of Malt

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £13 - £14 per hour

Job Level

Mid-LevelSenior

About the role

  • Join Master of Malt's Customer Service team for the festive season to support global customers.
  • Advise customers on whisky, gin and other spirits and support product selection.
  • Process orders including payment processing, fraud assessment, customs declarations and logistics coordination.
  • Liaise with courier and logistics companies to resolve delivery and post-dispatch issues.
  • Communicate with customers via email, live chat, social media and telephone; handle recommendations and complaints.
  • Manage enquiries from third-party sellers (Amazon, eBay, Notonthehighstreet.com).
  • Make consistent decisions on discounts and refunds according to company policy.
  • Collaborate with other departments to ensure successful customer outcomes.

Requirements

  • Self-motivated, confident and consumer service focused; willing to go the extra mile and able to build rapport quickly via phone, email, chat and beyond.
  • Versatility to work in a team and independently.
  • Previous customer service experience desirable but not essential.
  • Excellent written and verbal communication skills (attention to grammar: 'you\'re' vs 'your').
  • Able to multitask and adapt to a fast-paced changing environment; team player.
  • Tech savvy and able to pick up new programmes quickly.
  • Happy to work flexible shifts including weekends; available over Christmas and between Christmas and New Year; no holidays between joining date and first week of January.