MAST

Security Engineer

• Own and maintain cloud infrastructure across AWS and container-based environments
• Design, build, and maintain infrastructure using Infrastructure as Code tools such as Terraform
• Support with future replatforming and infrastructure modernisation initiatives, including migration from Heroku to AWS container platforms
• Manage vulnerability remediation processes including CVE tracking, security patching, and maintaining regular patching cadences
• Support operational resilience (OR), disaster recovery (DR), backup strategies, and business continuity planning
• Help maintain and improve security and compliance processes aligned with ISO27001 framework
• Improve system reliability, scalability, resilience, and performance across the Mast platform
• Troubleshoot infrastructure, platform, networking, and security related issues across environments
• Contribute to incident response processes and ongoing operational improvements
• Build systems and tooling that automate infrastructure management and operational workflows wherever possible
• Implement and maintain observability tooling including monitoring, logging, alerting, and tracing
• Building tools and platforms that enable product teams to provision resources autonomously (self-service)
• Building and maintaining CI/CD pipelines and deployment workflows to improve developer experience and delivery velocity
• Introducing guardrails for self-service cloud engineering by development teams

Platform and Security Engineer

Customer Success Manager

• Triage, investigate, and manage support requests from start to finish
• Answer questions, investigate issues, improve support processes, create documentation
• Spot recurring product friction, and turn customer conversations into ideas that shape the platform
• Design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks
• Find repetitive questions and manual processes, then automate them through better tooling, documentation
• Identify patterns in customer feedback, recurring pain points, confusing workflows
• Write clear, practical help articles, FAQs, release notes, troubleshooting guides
• Use AI tools to draft documentation, summarise issues, identify patterns, speed up repetitive work

Platform and Security Engineer

Customer Success Specialist