MassMutual

Customer Care Specialist

MassMutual

full-time

Posted on:

Location Type: Hybrid

Location: Springfield • Arizona • Connecticut • United States

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Salary

💰 $45,000 per year

Job Level

Junior

About the role

  • Develop highly personalized experiences for customers.
  • Become an internal stakeholder in the future of the organization.
  • Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact.
  • Educate customers about the services MassMutual provides for their retirement needs.
  • Apply knowledge to handle many problems independently while seeking guidance in highly complex situations.

Requirements

  • High School Diploma (or GED)
  • 1+ year(s) of customer service experience in any industry, with a high degree of direct customer contact
  • Ability to work anytime between the hours of 8AM - 8PM EST, Monday-Friday
  • College Degree (Ideal)
  • 1+ year(s) Proficiency with Microsoft Office Suite
  • 2+ years of customer service experience (Ideal)
  • Previous experience working with financial products (Ideal)
Benefits
  • 3 Weeks of Paid Training
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicefinancial productsMicrosoft Office Suite
Soft Skills
rapport buildingproblem solvingcommunicationindependencecustomer education
Certifications
High School DiplomaGEDCollege Degree