Change Management Consultant
MassMutual
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Massachusetts, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $121,800 - $159,800 per year
Job Level
SeniorLead
About the role
- Own and manage CM operations, including methodology, workflows, and governance
- Maintain and enhance the CM SharePoint site for structure, content, usability, and metrics
- Design, update, and standardize CM tools and templates for consistency and ease of use
- Ensure alignment with branding, look and feel, etc. for all tools, and templates
- Maintain and socialize the end-to-end CM operating model and strategy
- Drive adoption of our methodology, tools, and ways of working
- Own CM metrics, dashboards, and reporting processes
- Analyze performance data and provide actionable insights
- Develop and execute strategies for CM team skill enhancement as well as education and upskilling for others (e.g. project managers, etc.)
- Lead weekly team status meetings and other CM operational forums
- Own and manage the CM meeting calendar for alignment and efficiency
- Identify opportunities, recommend and implement new ways of working, enable AI tools and practices, utilization of global resources, etc. to ensure we are operating at the optimal level
- Keep up with trends, insights, and latest practices in change management as a professional discipline
- Conduct initial change complexity assessments on incoming projects, recommend appropriate CM staffing
- Function as the change leader on assigned projects, as needed
- Enable a process and regularly conduct internal quality control assessments to ensure our methodology, tools, and ways of working are being utilized as planned and consistently applied
- In partnership with the Head of Change Management – develop and implement a strategy and plan to establish enterprise-wide change management standards and enable a Community of Practice
- Drive continuous improvement and efficiencies beyond own scope of responsibility
- Accountable for meeting change management requirements from initial intake to project closure
Requirements
- Bachelor's degree or equivalent experience and expertise
- 8+ years as a change leader creating and implementing change management strategies
- 2+ years leading a COE operations or internal process leadership
- Change Management certification (PROSCI ADKAR, and or CCMP)
- 10+ years of change management experience (ideal qualifications)
- Experience implementing change management strategies in a business environment that have achieved high levels of readiness & adoption
- Understanding of project management methodologies (i.e. Agile or Waterfall)
- Deep understanding and expertise of change management processes, tools, and methodologies including creation and upskilling, articulating the value each delivers, and how to best apply them
- Strong MS Office Suite skills (e.g. PowerPoint, etc.) and ability to develop professional, engaging tools, templates, etc.
Benefits
- Access to learning content on Degreed and other informational platforms
- Regular engagement with the project sponsors
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change management strategieschange management processesproject management methodologiesdata analysisperformance metricsquality control assessmentsupskillingdashboard reportingtool standardizationmethodology development
Soft skills
leadershipcommunicationteam managementstrategic thinkingcollaborationproblem-solvingadaptabilityinsight generationstakeholder engagementcontinuous improvement
Certifications
PROSCI ADKARCCMP