Account Director

MassMedia Marketing, Advertising, PR

. - Serve as the senior strategic lead and day-to-day point of contact for assigned corporate and healthcare clients.

Posted 5/7/2026contractPhoenix • Arizona • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

- Serve as the senior strategic lead and day-to-day point of contact for assigned corporate and healthcare clients.
- Ensure client satisfaction and retention through exceptional client service / communication, timely delivery of quality projects and campaigns, impactful reporting and managing expectations.
- Develop and oversee integrated marketing strategies aligned to client business objectives, brand positioning, and market dynamics; translate client goals into clear, actionable briefs for cross-functional teams to ensure integration.
- Maintain a thorough understanding of client industries, competitive landscape, and happenings / trends to develop and provide timely and relevant recommendations.
- Develop and manage client budgets and maintain a deep understanding of financial performance and internal resource allocation to ensure client profitability.
- Consistently identify and pursue opportunities to expand and enhance agency involvement and contributions to the client (i.e.: new strategies, scopes, services, offerings, etc.).
- Understand and manage monthly client billing and activity reporting processes to ensure accuracy.
- Manage mid-level and junior client engagement team members; oversee specialist teams as it relates to assigned accounts.
- Act as a liaison between client and outside suppliers (printers, photographers, videographers, etc.).
- Lead organic growth proposals and presentations; support and contribute to agency pitches, RFPs and new business initiatives

Requirements

What you’ll need

- BS or BA in marketing, communications, or advertising
- 10+ years of marketing/advertising agency experience is preferred or relevant experience in a multi-faceted client-side marketing position
- Corporate and B2B brand experience
- Demonstrated proficiency identifying and understanding clients’ needs and using internal and external research to develop and deliver strategic marketing solutions that drive client retention and growth
- Experience leading clients and serving as the senior day-to-day point of contact
- Exceptional level of attention to detail, strong organizational skills and a results-driven, growth mindset
- Strong leadership, communication, writing, presentation abilities, and advanced knowledge of PowerPoint and Excel (in addition to standard MS Office programs)

Benefits

Comp & perks

At MassMedia, we pride ourselves on hiring top talent and we work hard to provide our full-time employees benefits that make our team members lives better.
Our comprehensive compensations and benefits program includes:
- Competitive salaries and opportunity for advancement; we always strive to promote from within!
- Annual team bonus incentives based on achieving individual and company goals
- Medical, dental and visions plans for you and your family and financial protection
- 401(k) plan with 3% company matching program
- Generous paid time off – up to 4 weeks off each year plus 11 paid holidays and your birthday off!
- Paid maternity leave
- Professional development, industry training opportunities, and career advancement from within
- Mileage reimbursement for work-related travel
- Interested and qualified candidates should apply by submitting a cover letter, resume & salary requirements. Please no phone calls.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketing strategyclient retentionbudget managementfinancial performance analysisproject managementstrategic marketing solutionsB2B marketingcampaign managementreportingRFPs

Soft Skills

client servicecommunicationorganizational skillsattention to detailleadershipresults-driven mindsetpresentation abilitieswriting skillsteam managementrelationship management

Certifications

BS in MarketingBA in CommunicationsBA in Advertising