Intake Coordinator

MASSAGO

Intake Coordinator managing constituent complaints and providing support for civil rights investigations at Massachusetts Attorney General's Office. Engaging with community organizations and contributing to advocacy efforts.

Posted 7/8/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $59,513 per yearWebsite

About the role

Key responsibilities & impact

Maintain and oversee systems for the Division to receive and process constituent complaints, including extensive work with intake database and spreadsheets.
Screen and evaluate constituent complaints, and conduct follow-up work as necessary (e.g. through communicating with individuals related to the complaint and conducting factual research).
Provide investigative and litigation support as needed to attorneys on civil rights investigations and litigation.
Participate in outreach events, including trainings and public presentations.
Network with community organizations and governmental agencies.
Create and update Division brochures and written materials.
Research issues of interest to the Division.
Respond to public records requests and other informational inquiries.
Perform other duties as needed.

Requirements

What you’ll need

Candidates must have either (A) a Bachelor’s degree, (B) an Associate degree with at least two years of equivalent experience, or (C) four years of equivalent experience.
Demonstrated commitment to protecting and advancing the constitutional and statutory civil rights and liberties of residents and visitors to the Commonwealth.
Excellent organizational skills, attention to detail and extensive experience with Microsoft Office tools such as Word, Outlook, Excel, and Teams.
Ability to manage multiple long- and short-term tasks and projects simultaneously and meet deadlines.
Effective communication skills and ability to build rapport with people of diverse ethnic, cultural, and economic backgrounds and to interact positively with people who are under physical and/or emotional stress.
Ability to convey information and communicate clearly and effectively in different settings, including on the phone, in person, in writing, and in public presentations.
Ability to gather and analyze information through conversations and research and to summarize such information and analysis verbally and in writing.
Ability to work independently and as part of a team.
Fluency in Spanish, Portuguese, Haitian Creole or other languages is preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account MASSAGO Website LinkedIn All Job Openings 1 - 10 employees Founded 2015 MASSAGO is a company; no details were provided beyond the company name and the single-word input 'OK'. Its business model, products, target customers, and industry are unknown based on the provided text. I cannot reliably determine specific industries without further information. Intake Coordinator Job not on LinkedIn 🔥 34 minutes ago 🏢🏡 Boston – Hybrid 💵 $59.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Intake Coordinator 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Maintain and oversee systems for the Division to receive and process constituent complaints, including extensive work with intake database and spreadsheets.
Screen and evaluate constituent complaints, and conduct follow-up work as necessary (e.g. through communicating with individuals related to the complaint and conducting factual research).
Provide investigative and litigation support as needed to attorneys on civil rights investigations and litigation.
Participate in outreach events, including trainings and public presentations.
Network with community organizations and governmental agencies.
Create and update Division brochures and written materials.
Research issues of interest to the Division.
Respond to public records requests and other informational inquiries.
Perform other duties as needed. 🎯 Requirements
Candidates must have either (A) a Bachelor’s degree, (B) an Associate degree with at least two years of equivalent experience, or (C) four years of equivalent experience.
Demonstrated commitment to protecting and advancing the constitutional and statutory civil rights and liberties of residents and visitors to the Commonwealth.
Excellent organizational skills, attention to detail and extensive experience with Microsoft Office tools such as Word, Outlook, Excel, and Teams.
Ability to manage multiple long- and short-term tasks and projects simultaneously and meet deadlines.
Effective communication skills and ability to build rapport with people of diverse ethnic, cultural, and economic backgrounds and to interact positively with people who are under physical and/or emotional stress.
Ability to convey information and communicate clearly and effectively in different settings, including on the phone, in person, in writing, and in public presentations.
Ability to gather and analyze information through conversations and research and to summarize such information and analysis verbally and in writing.
Ability to work independently and as part of a team.
Fluency in Spanish, Portuguese, Haitian Creole or other languages is preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Investigative ResearchData AnalysisComplaint ScreeningPublic Records ManagementBrochure Creation

Soft Skills

Organizational SkillsAttention to DetailInterpersonal SkillsTeam CollaborationPublic Speaking