Massachusetts Technology Collaborative

Technical Account Manager

• Lead interoperability initiatives and provide consulting, technical expertise, and account management services to healthcare organizations.
• Develop and maintain strong relationships with healthcare provider organizations and partners.
• Serve as the primary point of contact and trusted advisor for assigned healthcare organizations.
• Engage participants to promote adoption and meaningful use of HIE technologies.
• Lead discussions regarding interoperability strategy and workflow transformation.
• Facilitate meetings, workshops, and stakeholder sessions.
• Provide subject matter expertise on healthcare interoperability standards and HIE technologies.
• Conduct technical and workflow assessments and recommend integration strategies.
• Troubleshoot interoperability and data exchange challenges.
• Coordinate cross-functional teams for successful project delivery.

Senior HIE Technical Account Manager

Director

• Lead and develop a team of account managers supporting interoperability initiatives.
• Provide strategic direction for HIE-related programs, aligning with state and federal priorities.
• Stay current on emerging trends, standards, and regulations in health IT and interoperability.
• Contribute to organizational planning and strategy as part of the leadership team.
• Build and maintain relationships with healthcare providers, vendors, and industry organizations.
• Represent Mass HIway in regional and national forums to inform and influence interoperability strategy.
• Serve as a trusted advisor to stakeholders, offering subject matter expertise on HIE and integration approaches.
• Oversee the successful delivery of interoperability and integration projects, ensuring alignment with program goals.
• Collaborate with internal and external partners to advance key initiatives
• Guide the development of tools, resources, and materials that support adoption and effective use of HIE services.
• Maintain deep knowledge of interoperability standards and their practical application.
• Provide leadership in evaluating technical solutions and advancing best practices across projects.
• Support team development through training and knowledge sharing.
• Leverage AI powered tools to drive operational efficiencies and enhance productivity.
• Establish metrics and dashboards to assess program performance and impact.
• Identify opportunities to enhance program reach, efficiency, and outcomes, including exploring funding opportunities.
• Ensure effective coordination across teams to drive consistent execution of initiatives.
• Monitor and interpret evolving policy and regulatory landscapes affecting interoperability.
• Support cross-functional collaboration to strengthen the connection between health data exchange and improved patient outcomes.
• Take on additional leadership responsibilities as needed to support organizational priorities.
• Participate as a member of the MeHI leadership team, contribute to the strategic and operating plans for the division, and develop and promote the linkage between health information exchange and improved patient outcomes
• Perform additional tasks that may be assigned from time to time by the MeHI Director, the MassTech CEO or their designee

Senior HIE Technical Account Manager

Interoperability and HIE Project Director