Utilities Program Manager

Mass Product Development

Utilities Program Manager overseeing Devens water and wastewater systems for MassDevelopment, Massachusetts’ development finance agency. Managing contractors, compliance, capital projects, and infrastructure planning.

Posted 8/6/2026full-timeDevens • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in water and wastewater operations, regulatory compliance, and infrastructure management, with a strong focus on project management, contractor oversight, and analytical skills for continuous improvement.

Highest-signal resume keywords

Water And Wastewater OperationsRegulatory ComplianceProject ManagementAnalytical SkillsContractor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Utility EngineeringEnvironmental ComplianceInfrastructure ManagementConstruction PracticesSystem TroubleshootingBudget ManagementData AnalysisPermit ManagementTechnical Report InterpretationOperational Performance Analysis

Soft Skills

Communication SkillsAttention To DetailOrganizationCustomer ServiceJudgment

Tools & Technologies

Bentley GISHydro Water-Utility ModelingSpreadsheet ApplicationsDatabase ApplicationsProject Tracking Software

Certifications & Qualifications

Massachusetts Water And Wastewater Operator LicenseMassachusetts Professional Engineer (PE) LicenseAdvanced Operator Certification

Industry Keywords

MassDEPEPAEnvironmental PermitsAnnual Statistical ReportsConsumer Confidence Reports

About the role

Key responsibilities & impact

Oversee Devens water and wastewater systems through operations and maintenance contractor management
Monitor contractor performance and contract compliance
Manage permits, inspections, regulatory reporting, and environmental compliance programs
Develop expertise in Devens utility infrastructure, operating requirements, and regulatory calendar
Provide owner's oversight for water and wastewater capital improvement projects, including design review, contractor coordination, scheduling, budgeting, and delivery
Oversee Cross Connection Control and Industrial Pretreatment Programs
Monitor system performance, infrastructure conditions, and operational data for continuous improvement
Review engineering studies, vendor recommendations, construction plans, and system capacity
Prepare and manage RFPs, scopes of work, technical specifications, and contractor deliverables
Analyze operational, financial, customer billing, and utility performance data
Establish processes for permits, inspections, projects, budgets, contractor performance, and regulatory deadlines
Partner with contractors, consulting engineers, regulators, customers, and internal Engineering, Real Estate, and Finance teams
Evaluate infrastructure priorities and recommend improvements for reliability, capital planning, and sustainability

Requirements

What you’ll need

5+ years of directly related experience in water and/or wastewater operations, utility engineering, environmental compliance, infrastructure management, or utility construction
Experience supporting complex water and wastewater systems
Bachelor’s degree in civil engineering, environmental engineering, environmental science, public health, business administration, or a related field preferred; equivalent combinations of education and relevant experience will be considered
Massachusetts water and/or wastewater operator license, Grade 2 or higher preferred
Advanced operator certification valued
Massachusetts Professional Engineer (PE) license or ability to obtain preferred
Strong understanding of water and wastewater operations, treatment and distribution systems, infrastructure maintenance, construction practices, and system troubleshooting
Experience with MassDEP, EPA, and other regulatory requirements, environmental permits, regulatory reporting, compliance documentation, Annual Statistical Reports, Consumer Confidence Reports, and related submissions
Experience overseeing contractors, consultants, technical projects, or utility service providers
Ability to manage schedules, budgets, deliverables, and multiple priorities
Ability to interpret technical reports, construction plans, engineering recommendations, operational data, regulatory requirements, and system performance information
Strong analytical and financial skills, including utility budgets, billing review, flow monitoring, product accounting, capital planning, and operational performance analysis
Project management, communication, presentation, and customer service skills
Strong judgment, attention to detail, organization, and follow-through
Ability to work independently and proactively address operational, compliance, or infrastructure concerns
Proficiency with business productivity, data management, project tracking, reporting, and technical software, including spreadsheet and database applications
Experience operating, managing, or supporting municipal water and wastewater facilities preferred
Familiarity with Massachusetts environmental regulations preferred
Experience with utility mapping, modeling, and data management platforms, including Bentley GIS, Hydro water-utility modeling, or similar systems preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
401(a) and 457(b) retirement plans with agency match
Vacation, sick time, personal days, and holidays
Flexibility supporting work-life balance while meeting operational and on-site responsibilities
Tuition reimbursement
Student loan assistance
Opportunities for continued learning
Wellness resources and programs
Opportunity to oversee essential infrastructure supporting businesses, residents, and economic development at Devens