Practice Supervisor, Express Care

Mass General Brigham

Practice Supervisor overseeing Natick and Newton Express Care operations at Mass General Brigham. Supervising clinical support teams and managing outpatient practice workflows.

Posted 8/19/2026full-timeNatick • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $54,059 - $78,686 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational oversight in outpatient practices, with expertise in supervising clinical support staff, managing patient scheduling, and coordinating billing functions. Proficient in recruiting, hiring, and training support staff while ensuring efficient day-to-day operations.

Highest-signal resume keywords

Supervisory ExperienceHealthcare Operations ManagementStaff Recruitment and TrainingPatient Scheduling ManagementBilling and Insurance Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingBilling FunctionsInsurance VerificationStaff SupervisionOffice Supply ManagementPerformance MonitoringRecruitingTrainingEvaluating StaffManaging Practice Operations

Soft Skills

LeadershipCommunicationTeam DevelopmentProblem-SolvingAdaptability

Certifications & Qualifications

High School Diploma or EquivalentAssociate's Degree in Related Field of Study

Industry Keywords

Outpatient PracticesAcademic Healthcare EnvironmentManaged CareClinical Support StaffCross Coverage

About the role

Key responsibilities & impact

Support the Natick and Newton Express Care centers
Report to the Senior Operations Manager
Oversee day-to-day operations of the outpatient practices
Supervise Medical Assistants, Rad Techs, and front desk staff
Recruit, hire, evaluate, train, and develop support staff
Provide day-to-day supervision and direction to support staff
Assign work and monitor performance
Monitor and coordinate managed care and billing functions, including referrals, insurance verification, registration, cash collection, encounter forms, and billing
Assess and manage patient scheduling, wait times, staff coverage, ancillary tests, follow-up appointments, phone systems, transcription services, and volume issues
Oversee purchase orders, petty cash, and check requests
Maintain and order office supplies and equipment
Provide cross coverage and assistance in all areas as needed

Requirements

What you’ll need

High School Diploma or Equivalent required
Associate's Degree in Related Field of Study preferred
Supervisory experience: 0-1 year required
Experience working in an academic healthcare environment: 2-3 years required
Ability to work onsite
Availability for additional coverage as needed, including evenings, weekends, and holidays
Ability to cross cover and take on additional responsibilities
Experience with recruiting, hiring, evaluating, training, and developing support staff
Experience supervising clinical support staff and managing practice operations

Benefits

Comp & perks

Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses as applicable
Recognition programs
Professional growth support
Reasonable accommodation for applicants with disabilities