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Customer Service Representative
Mass General BrighamCustomer Service Professional for members and providers at Mass General Brigham. Interacting with customers to resolve inquiries about coverage and benefits while ensuring satisfaction.
Posted 7/31/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on clear and professional communication. Proficient in handling inquiries and resolving complaints while maintaining accurate records of customer interactions.
Highest-signal resume keywords
Exceptional Customer Service SkillsVerbal CommunicationWritten CommunicationCall Center ExperienceMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationPersonable InteractionProfessionalismPrioritization
Certifications & Qualifications
High School DiplomaAssociate's Degree in Related Field
Industry Keywords
Customer SatisfactionFirst Call ResolutionTroubleshootingCall LogsHealthcare Management
About the role
Key responsibilities & impact- Acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution
- Interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits and services
- Handle and resolve complaints
- Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Requirements
What you’ll need- High School Diploma or Equivalent required
- Associate's Degree in related field or Healthcare Management preferred
- Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional
- Ability to multi-task and prioritize
- Call Center experience a plus
Benefits
Comp & perks- Comprehensive benefits
- Career advancement opportunities
- Differentials and premiums as applicable
- Recognition programs designed to celebrate your contributions and support your professional growth