Travel Support Technician I

Mass General Brigham

Technical Support Specialist at Mass General Brigham managing systems, providing support, and resolving technical issues. Responsible for deploying equipment and maintaining service at local sites including Newton and surrounding areas.

Posted 6/20/2026full-timeNewton • Massachusetts • 🇺🇸 United StatesJunior💰 $20 - $28 per hourWebsite

About the role

Key responsibilities & impact

Transport, install, configure, and decommission technical equipment and systems
Perform diagnostics to identify and resolve hardware, software, and telecom issues
Provide responsive support to end users for computers, applications, and communication systems
Accurately document issues, resolutions, and support activities in ticketing systems
Monitor and maintain inventory levels for equipment and accessories

Requirements

What you’ll need

High School Diploma or Equivalent required
0-1 years of Customer service experience required
Valid Driver's License and reliable vehicle
Ability to multitask and prioritize in a fast-paced environment
Strong communication and customer service skills
Solid knowledge of desktop/laptop hardware, printers, and peripherals
Experience with technical systems, applications, and troubleshooting tools
Familiarity with Mac OS, Microsoft 365, and common business/phone systems

Benefits

Comp & perks

Competitive base pay
Comprehensive benefits
Career advancement opportunities
Recognition programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnosticshardware troubleshootingsoftware troubleshootingtelecom troubleshootingdesktop hardware knowledgelaptop hardware knowledgeprinter knowledgeperipheral knowledgetechnical systems experienceapplication support

Soft Skills

customer servicecommunicationmultitaskingprioritizationresponsiveness

Certifications

High School DiplomaValid Driver's License