Senior Travel Support Technician

Mass General Brigham

Senior Travel Support Technician providing hands-on IT support for healthcare systems in various Massachusetts locations. Role involves travel and desktop support across multiple sites with an on-call rotation.

Posted 6/18/2026full-timeCharlestown • Massachusetts • 🇺🇸 United StatesSenior💰 $26 - $36 per hourWebsite

About the role

Key responsibilities & impact

Provide hands-on desktop and equipment support across multiple sites
Troubleshoot hardware, software, and access issues
Install, configure, and relocate devices and systems
Support clinicians and staff in a fast-paced healthcare environment
Document and track work through the ticketing system
Deliver excellent customer-facing IT support

Requirements

What you’ll need

High School Diploma or Equivalent required
Entry-level IT or desktop support experience
Strong customer service mindset
Comfortable with travel and working independently
Reliable transportation required
Interested in hands-on, field-based support work
Experience providing technical support, including installation, repair and troubleshooting of computers
3-5 years required

Benefits

Comp & perks

Mileage stipend reimbursement for travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

desktop supporthardware troubleshootingsoftware troubleshootingdevice installationdevice configurationtechnical supportcomputer repair

Soft Skills

customer service mindsetindependent workreliabilityfast-paced environment

Certifications

High School DiplomaEquivalent