Unit Secretary

Mass General Brigham

Unit Secretary performing a wide range of secretarial duties at Brigham and Women's Faulkner Hospital. Supporting unit operations and coordinating resources to ensure quality patient care.

Posted 6/17/2026part-timeJamaica Plain • Massachusetts • 🇺🇸 United StatesJunior💰 $18 - $27 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

medical terminologyschedulingrecord maintenanceunit request trackingdischarge coordinationtransfer coordinationadmission coordination

Soft Skills

interpersonal skillsteamworkorganizational skillscommunication skillsability to work under stressadaptability

Tools & Technologies

Microsoft Office

Certifications & Qualifications

High School DiplomaAssociate's Degree

Industry Keywords

patient carecustomer servicehealth care team collaboration

About the role

Key responsibilities & impact

Performs a wide range of secretarial duties and coordinates unit/floor procedures to ensure professional and efficient operation of the department in providing quality patient care.
Answers unit phones.
Collaborates with health care team members and other departments.
Schedules patient tests and appointments.
Maintains all medical records.
Initiates and tracks unit requests.
Coordinates discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit.
Receives visitors and responds to needs of patients and family members.

Requirements

What you’ll need

High School Diploma or Equivalent required and Associate's Degree preferred
Experience in medical, customer service setting 1-2 years preferred
Knowledge of Medical Terminology preferred
Computer knowledge of Microsoft Office strongly
Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
Ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
Ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
Ability to work independently, with well developed organizational skills in order to prioritize tasks.
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development
Recognition programs