Mass General Brigham

Patient Billing Services Collections Representative

Mass General Brigham

full-time

Posted on:

Location Type: Hybrid

Location: Somerville • Massachusetts • United States

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Salary

💰 $17 - $25 per hour

About the role

  • Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
  • Conduct inbound and outbound calls with patients
  • Outbound calls for collections, collecting outstanding bill payments
  • Use MGB policies for informed decision making
  • Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
  • Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
  • Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
  • Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
  • Assist patients in understanding their medical bills, insurance coverage, and payment options.
  • Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.

Requirements

  • High School Diploma or Equivalent required
  • Associate's Degree Healthcare Management preferred
  • Collections Rep and Customer Service Experience 1-2 years preferred
  • Call Center Inbound and Outbound experience preferred
  • Exceptional phone skills, providing clear, concise, compliant, empathetic verbal commination with customers
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts receivable managementbilling dispute resolutioninsurance verificationcollectionsmedical billingdocumentation gatheringclaim submission
Soft Skills
communicationcustomer serviceempathyproblem-solvingattention to detailverbal communication
Certifications
High School DiplomaAssociate's Degree Healthcare Management