Customer Service Representative
Mass General Brigham
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $28 per hour
Job Level
Mid-LevelSenior
About the role
- Acts as the primary point of contact for our members, providers and other key stakeholders
- Interact with customers to provide information and troubleshoot complex issues
- Handle and resolve complaints focusing on exceptional customer satisfaction and first call resolution
- Initiate follow up customer calls where necessary
Requirements
- High School Diploma or Equivalent required
- Associate's Degree in related field or Healthcare Management preferred
- Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional
- Ability to multi task and prioritize
- Call Center experience a plus
Benefits
- Benefits start Day 1
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
Exceptional Customer ServiceVerbal CommunicationWritten CommunicationMulti-taskingPrioritizationProblem SolvingInterpersonal SkillsProfessionalismCustomer SatisfactionFirst Call Resolution
Certifications
High School DiplomaAssociate's DegreeHealthcare Management