AVP – Business Banking Account Onboarding, Maintenance

Mashreq

Lead and manage account opening and servicing processes, ensuring client satisfaction and operational efficiency at MashreqBank. Oversee a team handling complex service requests with focus on continuous improvement.

Posted 7/27/2026full-timeRemote • 🇵🇰 PakistanLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in KYC/AML processes, digital onboarding systems, and compliance management while leading teams to deliver high-quality client service and operational efficiency.

Highest-signal resume keywords

KYC/AML ComplianceDigital Onboarding SystemsGL Reconciliation ProcessesMIS Preparation and PresentationRisk Control and Self Assessments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

General Banking ActivitiesKYCRisk MatrixOnline Banking ProductsAdvanced MS ExcelProcess ManagementData PrivacyOperational Risk ManagementWorkflow AutomationQuality Checks

Soft Skills

Good Communication SkillsInterpersonal SkillsProblem SolvingAnalytical SkillsAbility to Handle Multiple Tasks

Industry Keywords

Bank PoliciesOperating SystemsRegulatory RequirementsStakeholder EngagementVendor ManagementAudit RatingContinuous ImprovementClient ServicingPerformance MonitoringBudget Planning

About the role

Key responsibilities & impact

Lead projects aimed at improving turnaround
To engage and share functional knowledge with digital squads to design and enhancing FRONT END systems such as Digital onboarding screens, KYC journeys, Fulfillment systems, Name screening systems, Core flex systems, BPM & EDMS to increase efficiency and reduce cost resulting in achieving Unit’s goals on cost saves as per financial planning.
Lead, mentor, and develop the account opening and client servicing team to deliver high performance and professional client service.
Allocate responsibilities, monitor performance, and provide strategic direction and coaching.
Ensure reporting of data to Top management through MIS presentations.
Foster a culture of accountability, efficiency,, continuous improvement and Process Management:
Own and oversee the full lifecycle of Entity account opening processes, including KYC/AML checks, documentation, due diligence, and system setup.
Ensure accurate and timely handling of all service requests from Entity clients, maintaining a high standard of service delivery.
Compliance & Risk Management - Ensure adherence to all regulatory and internal policies, especially related to KYC, AML, and data privacy.
Work closely with Business, Governance, Compliance, Risk, and Legal teams to mitigate operational and reputational risks.
Stakeholder Engagement: - Act as the senior point of contact for internal stakeholders including Relationship Managers, Product, Compliance, and IT teams.
Work with Governance and product team on new processes and enhancement of existing ones or on data clean-up / remediation requests.
Conduct root cause analysis of Complaints, Operational losses, or escalations.
Ensure optimum utilization of resources with effective budget and staff planning as per business forecasted volumes
Identify inefficiencies and implement streamlined workflows and automation opportunities.
To conduct periodic quality checks as per RCSA policy to maintain accuracy in process to avoid customer complaints and errors.
Ensure Reconciliation of CAM owned GL and timely reporting to internal bank units.
To Manage Vendors and overall administration related work.
Act as a Back up Manager for ATM and Individual segment related activities.
To Ensure 'Satisfactory' audit rating for CAM Ops.

Requirements

What you’ll need

Comprehensive knowledge of General Banking Activities such as Name Screening/ KYC / Risk Matrix and Online Banking Products and Services of Mashreq Bank.
Advance knowledge of Bank policies, operating systems and procedures, branch related functions and regulatory requirements as per region.
In-depth knowledge on digital journeys/platforms for on-boarding and servicing related activities
In-depth understanding of GL reconciliation processes through advanced MS Excel tools
Good Communication skills.
In depth understanding of Risk control and Self assessments process as per Bank policy.
Strong inter-personal, problem solving communication, analytical.
Capable of handling multiple task
Minimum Qualification is Graduation.
Strong Computer knowledge along with MIS preparation and presentation skills.

Benefits

Comp & perks

Comprehensive knowledge of General Banking Activities such as Name Screening/ KYC / Risk Matrix and Online Banking Products and Services of Mashreq Bank.
Advance knowledge of Bank policies, operating systems and procedures, branch related functions and regulatory requirements as per region.
In-depth knowledge on digital journeys/platforms for on-boarding and servicing related activities
In-depth understanding of GL reconciliation processes through advanced MS Excel tools
Good Communication skills.
In depth understanding of Risk control and Self assessments process as per Bank policy.
Strong inter-personal, problem solving communication, analytical.
Capable of handling multiple task
Minimum Qualification is Graduation.
Strong Computer knowledge along with MIS preparation and presentation skills.