AVP, Technology Infrastructure Operations – Command Center Monitoring

Mashreq

AVP-Technology overseeing Command Center Monitoring functions, ensuring high availability and resilience across hybrid environments. Leading infrastructure operations with AIOps and automation strategies.

Posted 5/18/2026full-timeRemote • 🇮🇳 IndiaLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Leading and transforming enterprise-wide infrastructure operations, observability, and command center functions to ensure high availability, resilience, and performance across hybrid environments.
Driving a proactive, intelligence-driven operations model leveraging AIOps, automation, and advanced analytics.
Defining and implementing enterprise observability strategy (metrics, logs, traces, user experience).
Driving adoption of AIOps and intelligent monitoring platforms to enable predictive insights and auto-remediation.
Standardizing monitoring across applications, infrastructure, cloud, network, and databases.
Improving MTTR, service visibility, and end-user experience through integrated observability.
Driving operational excellence across Event, Incident, Problem, and Change Management processes.
Establishing a proactive operations model focused on early detection, prevention, and rapid resolution.
Ensuring accuracy, completeness, and governance of CMDB (Configuration Management Database).
Driving service mapping across critical applications and infrastructure dependencies.
Enabling impact analysis, root cause identification, and risk mitigation through CMDB maturity.
Establishing monitoring and operations governance frameworks aligned with ITIL, ISO, and regulatory standards.
Ensuring audit readiness (SOC, ISO, regulatory compliance) and adherence to policies.
Defining KPIs, SLAs, and operational dashboards for leadership visibility and accountability.
Driving automation across monitoring, alerting, and remediation workflows.
Partnering with Cloud, Application, Network, Security, and Engineering teams to ensure service reliability.
Providing executive reporting and insights on operational health, risks, and improvements.

Requirements

What you’ll need

A bachelor's degree in Computer Science, Engineering, or a related field, with a minimum of 8 years of experience in infrastructure monitoring.
Proven leadership skills and the ability to mentor and guide a team of professionals.
In-depth knowledge of AI and log monitoring tools, with a track record of successful implementation and management.
Strong analytical and problem-solving abilities, with a focus on identifying and resolving complex infrastructure issues.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
Experience in developing and implementing monitoring strategies, with a focus on process optimization.
Familiarity with industry-standard monitoring tools and technologies, and a willingness to stay updated with the latest advancements.
A results-driven approach, with a track record of achieving and exceeding monitoring-related KPIs.
Ability to work independently and manage multiple projects simultaneously, ensuring timely delivery.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

infrastructure monitoringAIOpsautomationadvanced analyticsobservability strategymonitoring strategiesprocess optimizationroot cause identificationrisk mitigationCMDB management

Soft Skills

leadershipmentoringanalytical skillsproblem-solvingcommunicationinterpersonal skillscollaborationresults-drivenindependenceproject management