Relationship Officer – General Insurance
Mashreq
full-time
Posted on:
Location Type: Remote
Location: Pakistan
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About the role
- To achieve monthly targets assigned individually.
- To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
- 100% adherence to Audit requirements.
- Updating all the systems as per the call with the customer.
- Constant follow up with the customer.
- Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
- Manage your own daily sales MIS and ensure to maintain in all available systems.
- Ensure to maintain a daily and monthly tracker across all activities.
- Attending Daily team huddles & keeps up to team commitments.
- Ensure to meet 100% on control parameters and policy set by the bank audit team.
- Timely & proper updating of CRM/Assure on comments pertaining to customer’s interaction and next steps.
- Excellent people management skills.
Requirements
- 2 years plus experience in similar work environment.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales MISCRMdata trackingperformance measurementaudit compliancecustomer issue resolutionproductivity analysisservice standards adherenceanalytical skillscomputer skills
Soft Skills
people managementsales focuscreativitypressure managementteam playerresult drivenadaptabilityversatilitypresentation skillsbusiness sensitivity