AVP, Central Process and Governance Lead – Transformation Office
Mashreq
full-time
Posted on:
Location Type: Remote
Location: Pakistan
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Job Level
About the role
- Define, standardize, and continuously improve QA processes, templates, and best practices across all projects
- Ensure alignment with industry standards, regulatory requirements, and Mashreq’s QA Policy
- Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability
- Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations
- Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness
- Identify process-related risks and implement mitigation and contingency strategies for critical QA activities
- Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance
- Develop dashboards and reports to communicate insights and trends to stakeholders
- Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities
- Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment
- Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality
- Integrate QA governance with enterprise architecture, risk, and compliance frameworks
- Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools
- Mentor QA staff on process adoption, improvement techniques, and governance principles
- Lead change management initiatives to drive adoption of new QA practices and reduce resistance
- Evaluate and recommend tools that support process governance, automation, and reporting
- Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing
- Define and maintain a QA maturity model to guide teams through progressive levels of process excellence
- Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity
Requirements
- Over 15 years of experience in banking QA
- Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering, or Economics
- Experience in QA and QA leadership roles
- Proficient in working with QA teams
- Advanced skills in automation scripting, tagging conventions, and test case design
- Strong command over defect lifecycle, severity categorization, defect aging, and defect removal efficiency (DRE)
- Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, and dashboard/reporting tools like Excel, Grafana, and Power BI
- Proficiency in validating APIs for functionality, reliability, and security
- Ability to define and track: Automation coverage, Execution metrics (plan vs actual), Defect density and leakage trends, Productivity benchmarks (e.g., test cases/day), Exit criteria automation
- Experience in building dashboards with auto-populated metrics and heat maps for defect and execution trends
- Root cause analysis, risk identification, and mitigation planning
- Effective stakeholder engagement, cross-functional coordination, and clear documentation
- Leading triage calls, peer reviews, and coaching junior testers
- Driving process optimization, standardization, and reuse of QA assets
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QA processesautomation scriptingtest case designdefect lifecycledefect agingdefect removal efficiencyAPI validationrisk identificationroot cause analysisprocess optimization
Soft Skills
stakeholder engagementcross-functional coordinationclear documentationmentoringchange managementcommunicationconflict resolutiontraining developmentcollaborationleadership