Senior Relationship Officer – PL Retention, Risk Management
Mashreq
full-time
Posted on:
Location Type: Remote
Location: Egypt
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Job Level
About the role
- To achieve monthly targets assigned.
- To ensure that all Retention activities are directed at meeting assigned targets.
- To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved.
- To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
- To drive cross sell effort.
- Analysis of leads received.
- Conversion of leads into Retain.
- Updating all the systems as per the call with the customer.
- Processing of the request or offer given to the customer.
- Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request.
- Handling of all customer issues and resolving the same at the earliest and highlight them to TL.
- Maintaining all records of approval, requests and reports handled.
- Compilation of daily and monthly reports and MIS for the team.
Requirements
- University Graduate.
- 1-2 years’ experience in similar work environment.
- Preferably has a practical marketing background.
- Have strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with driven attitude.
- Business sensitive.
- Have analytical and computer skills.
- Adaptable and versatile.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysislead conversionreport compilationcustomer request processingperformance measurementretention strategy developmenttarget achievement
Soft Skills
sales focuscustomer focuscreativitypressure managementpresentation skillsteam playeradaptabilityversatilitybusiness sensitivityproblem solving