Senior Fraud Control Analyst
Mashreq
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇰 Pakistan
Visit company websiteJob Level
Senior
About the role
- Responsible for overseeing and executing detection-related functions for the Retail Business segment.
- Monitor transactional-based card spends on a 24x7 basis.
- Contact cardholders on suspicious activities and take necessary actions.
- Ensure to follow complete dispute procedure including card replacement.
- Deliver efficient and quality services to both internal and external customers.
- Resolution of all customer issues/enquiries relating to fraudulent transactions.
- Advise respective units to take necessary actions on possible fraudulent transactions.
- Detect possible money laundering transactions and report accordingly.
- Ensure timely processing of EDMS and review fraud alerts promptly.
- Communicate with customers and department via email.
- Report any suspicious activity or merchant observed to the supervisor.
- Ensure timely reporting to respective Schemes.
- Ensure that all lines are answered within 3 rings.
Requirements
- Graduate
- At least 4 years’ experience in Fraud Detection with thorough knowledge of card operations including Visa / MasterCard regulations and account monitoring activities.
- Product knowledge & card systems
- Strong process & control orientation
- Knowledge of Visa / MasterCard regulations
- Fluent in both written and spoken English & Arabic
- Quality in Service Delivery
- Customer focus
- Excellent Communication & inter-personal skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fraud DetectionCard OperationsAccount MonitoringEDMS ProcessingDispute ProcedureMoney Laundering DetectionFraud Alerts ReviewVisa RegulationsMasterCard RegulationsProduct Knowledge
Soft skills
Customer FocusQuality in Service DeliveryExcellent CommunicationInterpersonal SkillsProcess OrientationControl OrientationFluency in EnglishFluency in Arabic