Business Process Excellence Coach – CI/OpEx

Masco Corporation

Process excellence coach driving Lean and Six Sigma transformation across Delta Faucet’s non-manufacturing functions. Leading enterprise initiatives, coaching teams, and improving efficiency, quality, cost, and customer experience.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $88,700 - $139,260 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving enterprise-wide process improvement and operational excellence across various non-manufacturing functions, utilizing methodologies such as MOS and Six Sigma to deliver measurable results. Capable of leading complex, cross-functional initiatives while effectively coaching teams and influencing stakeholders.

Highest-signal resume keywords

Business Process ImprovementOperational ExcellenceSix Sigma CertificationChange ManagementStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementOperational ExcellenceData AnalysisWorkflow DesignGovernance DesignContinuous Improvement MethodsProblem DefinitionService ImprovementProcess AutomationCross-Functional Leadership

Soft Skills

FacilitationProblem-SolvingIndependent OperationCommunicationCoaching

Certifications & Qualifications

MOS CertificationSix Sigma Green BeltSix Sigma Black BeltD5 Certification

Industry Keywords

Supply ChainHRFinanceCustomer ServiceProduct ManagementITCommercial MarketingEnterprise TransformationOrganizational MaturityChange Adoption

About the role

Key responsibilities & impact

Drive enterprise-wide process improvement and operational excellence across non-manufacturing functions including Supply Chain, HR, Finance, Customer Service, Product Management, IT, and Commercial/Marketing
Lead large, complex, cross-functional, and enterprise-wide process improvement initiatives from problem definition through implementation and sustainment
Analyze current-state processes, workflows, and handoffs to identify inefficiencies, risks, root causes, and improvement opportunities
Design future-state operating models, workflows, and governance to improve speed, quality, accuracy, customer experience, scalability, and cost
Apply MOS, Six Sigma, and continuous improvement methods in non-manufacturing and knowledge-work environments
Translate methodologies into practical, business-focused solutions with measurable and sustainable results
Partner with functional leaders to align initiatives with strategic priorities, customer needs, and compliance requirements
Influence decisions through analytical insight, data-driven recommendations, and executive-level communication
Facilitate workshops and working sessions to align stakeholders and accelerate change adoption
Coach teams, MOS apprentices, facilitators, and leaders on continuous improvement tools, mindset, and behaviors
Coach MOS leaders or continuous improvement practitioners and develop future process excellence leaders
Embed continuous improvement practices and governance to increase organizational maturity

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent education/experience
5+ years of experience in business process improvement, operational excellence, or enterprise transformation roles
Proven experience leading complex, cross-functional initiatives with measurable business impact
Strong facilitation, problem-solving, and stakeholder influence skills
Ability to operate independently and navigate ambiguity
Preferred MOS or Six Sigma certification (Green Belt, Black Belt, or D5 certification – multiple tools)
Experience improving service, transactional, or knowledge-based processes
Exposure to change management and process automation
Candidates located outside of Indianapolis must be willing and able to travel approximately 50% of the time
Must be eligible for employment in the United States

Benefits

Comp & perks

Comprehensive benefit plans
Retirement and savings programs
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial wellbeing resources
LinkedIn Learning access
Internal opportunities to work on projects cross-company
Four employee-led and self-directed Business Resource Groups
Paid volunteer day annually
Flexible work-life balance
Diversity and inclusion programs