Manager

• Employ tools from the Masco Operating System (MOS) to detect inefficiencies in processes and pinpoint areas for optimization
• Lead a team of six technology leads assigned with maintaining and improving customer solutions systems
• Translate business needs into scalable, tech-enabled capabilities
• Collaborate with Information Services (IS) and external vendors to synchronize on solution creation and delivery
• Identify and deliver technology solutions that boost the efficiency of the customer support team
• Lead implementation efforts, ensuring timely, efficient, and high-quality delivery
• Ensure solutions are seamlessly coordinated and aligned with organizational goals
• Develop and accomplish initiatives that drive operational excellence and enhance customer value
• Establish metrics to track the success of implemented solutions and improvement efforts
• Share regular updates with collaborators on progress, risks, and outcomes

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