Account Manager

• Strong customer relationship with the category and .com merchants with co-op hardware/2-step distributors in the retail channel
• Lead customer-facing meetings to drive engagement and accountability
• Manage and influence the retail agency relationships to achieve goals
• Internal cross-functional relationships to influence and get results for the customer
• Partner across the internal counterparts to build and align strategies and tactics for both the Delta brands
• Design, implement and evolve the customer strategy that drives profitable growth
• Negotiate customer program by using data to aim for profitable growth
• Develop and maintain an annual playbook to drive omnichannel growth for Delta Faucet Company focusing on both the warehouse assortment, drop-ship assortment and .com where applicable
• Development, implementation and accountability of the strategic plan for agencies’ execution
• Implement root cause analysis and deploy counter measures where critical
• Lead deployment of key growth levers including promotional planning and implementation, trade show strategy including show deals, performance metrics, and trends paired with inventory and marketing alignment activities to carry out with excellence
• Align and implement sales goals and priorities with key internal and external decision makers
• Understand the needs and empower the Retail Agency partners to achieve strategic goals
• Track targets and implement course correcting tactics when needed
• Optimize operational execution working with cross functional counterparts in demand planning, supply chain and customer solutions
• Accountable for operational controls, including annual financial forecast, forecasting, budgeting, and supply chain coordination for both the Delta assortments

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