Customer Support

• Serve as the first point of contact for customers and dealers
• Provide timely, accurate answers via phone and email using tools like Salesforce CRM and Five9
• Research technical and warranty information, collaborate with service teams, and resolve issues with professionalism and empathy
• Maintain detailed records of interactions and manage multiple cases simultaneously
• Partner with peers, managers, and regional sales teams to share insights and support continuous improvement initiatives
• Stay current on product knowledge, policies, and best practices

Customer Experience Representative

Customer Support Representative

Legal Support Specialist

Live Chat Support Agent

Customer Experience Manager – Business Banking

Digital Strategy Lead – Customer Experience, Digital & Media Strategy