MasAlto Capital

Sales Specialist – Corporate Stays

MasAlto Capital

full-time

Posted on:

Location Type: Remote

Location: Peru

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About the role

  • Tracking Customer Experiences: Respond to customer queries promptly and effectively across online and offline channels, via phone, live chat, and ticket systems using Aircall, Guesty, and Hubspot apps.
  • Identify trends and opportunities for enhancing the overall guest experience
  • Address any issues or concerns promptly and effectively.
  • Booking Cycle Management: Accompany guests through the entire booking cycle, offering support and guidance via phone, chat and email.
  • Assess customer needs and recommend the best products and vacation options to meet those needs.
  • Proactive Customer Engagement: Identify customer needs and proactively take steps to maintain positive guest experiences.
  • Anticipate potential issues and provide solutions to ensure guest satisfaction.
  • Upsell Services for Enhanced Guest Experience: Proactively identify opportunities to enhance the guest experience by suggesting and upselling additional services, amenities, or experiences that align with their preferences and needs, ensuring that their stay is truly memorable.
  • Share local information with guests to enrich their stay.
  • Continuously assess and anticipate customer needs to enhance their experience.
  • KPI achievements: Consistently meet and exceed Key Performance Indicators (KPIs) established for the role.
  • Collaboration with the team leads to feedback regarding strategies for continuous improvement in achieving KPIs.
  • Collaboration and Communication: Collaborate closely with your team leader and other stakeholders to ensure alignment with organizational goals and strategies.
  • Share insights, feedback, and data to improve reservation processes and enhance customer experiences.
  • Ensure that issues are directed to the appropriate team while keeping the team lead informed of any escalated matters.
  • Escalate customer issues and complex inquiries efficiently using company tools like CRM and HubSpot.

Requirements

  • Hospitality or corporate housing industry
  • Solid knowledge of online customer engagement platforms and channels
  • Proficiency in GSuite, Hubspot, PMS platforms, and Basecamp
  • Exceptional interpersonal skills with a client-centered approach
  • Strong organizational and time management abilities
  • Superb communication, collaboration, and problem-solving skills
  • Advanced English is a plus
Benefits
  • Work from home 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer engagementbooking cycle managementupselling servicesKPI achievement
Soft Skills
interpersonal skillsorganizational skillstime managementcommunication skillscollaborationproblem-solving