Senior Customer Training Manager, French Speaking
Masabi
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Own Masabi’s global customer training strategy, including certification models, learning paths and delivery standards
- Build bilingual (French/English) training content for technical and non-technical users, including manuals, guides, exercises and video tutorials
- Develop self-serve learning through an LMS, including modular, scenario-based and microlearning content
- Deliver engaging live and virtual training sessions, tailored to different user groups and skill levels
- Enable internal teams and customers through a train-the-trainer model
- Track training effectiveness and feedback to drive continuous improvement
- Align training with product changes, customer onboarding, and support needs through close collaboration with internal teams
Requirements
- Fluent in French and English, both written and spoken
- Solid experience designing and delivering training for technical or software products in SaaS or enterprise environments
- Skilled at simplifying complex concepts and tailoring content for varied audiences and technical levels
- Confident facilitator with excellent communication and presentation skills
- Strong instructional design expertise, with hands-on experience developing structured content (manuals, videos, e-learning, microlearning, assessments)
- Experienced in implementing and managing LMS platforms, with a focus on building effective, scalable learning paths
- Comfortable delivering train-the-trainer programmes and enabling internal teams
- Organised, proactive, adaptable and able to operate independently in fast-changing environments
- Driven by continuous improvement and open to using AI tools to enhance training and content creation
Benefits
- 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
- Private Healthcare and Life Insurance via Trinet
- Menopause support
- Choice of a workstation
- Training allowance of up to CAD$1300 per year
- CAD$325 per year to spend on your home office
- Ability to work for up to 3 months per year from any country in the world
- Enhanced family leave
- Fun and collaborative environment with a focus on making a difference in the world
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designtraining deliverycontent developmentmicrolearninge-learningassessment developmentSaaSenterprise environmentsbilingual content creationtraining effectiveness tracking
Soft skills
communication skillspresentation skillsfacilitationadaptabilityorganizationproactivityindependencecontinuous improvementsimplifying complex conceptstailoring content