Support Analyst
Marymount University's Center for Career Development & Community Engagement
full-time
Posted on:
Location Type: Office
Location: Arlington • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Perform troubleshooting, repair, and installation of all university faculty and staff computers (including classroom support).
- Provide support for all audio/visual equipment for the university.
- Provide IT helpdesk support for all university residents, commuters, and alumni students.
- Identifies, diagnoses, and resolves problems for users of university/student computer software and hardware.
- Installs and maintains end-user workstations/laptops, printers, peripherals.
- Repairs faculty/staff/student computer hardware/software.
- Provides one-on-one end-user problem resolution over the phone.
- Responds/follows-up promptly to IT help desk ticket inquiries.
- Trains users on system updates and Virus/Spyware Removal/Detection.
- Sets up and uses various A/V equipment.
- Performs other duties as assigned.
Requirements
- Associate’s degree (AA) or two-year equivalent, or equivalent combination of education and experience.
- 1 to 2 years of related experience.
- IT support (hardware and software) including helpdesk support, computer repair, and networking.
- HDI Desktop Support Technician certification or ability to obtain upon hire.
- Advanced knowledge of Windows OS, Mac OSX, Microsoft Office, hardware/software diagnostics and troubleshooting, virus/malware removal, remote access, networking basics; basic audio/visual equipment knowledge.
Benefits
- Flexible/hybrid alternative work locations, up to two days per week, for eligible positions.
- Rich retirement plan with automatic 2% employer contribution and matching up to 6% of employee pretax contributions.
- Competitive health and welfare benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcomputer repairinstallationhardware diagnosticssoftware diagnosticsvirus removalmalware removalremote accessnetworking basicsaudio/visual equipment knowledge
Soft skills
problem resolutioncommunicationtrainingcustomer servicefollow-up
Certifications
HDI Desktop Support Technician