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Marvin

Technical Support Lead

Marvin

. Build and lead HeyMarvin’s support team .

Posted 4/21/2026full-timeRemote • 🇮🇳 IndiaSenior💰 ₹3,500,000 - ₹4,000,000 per yearWebsite

About the role

Key responsibilities & impact
  • Build and lead HeyMarvin’s support team
  • Define and implement scalable processes (ticketing, SLAs, escalation paths, feedback loops)
  • Resolve customer issues across channels (chat, email, in-app, phone)
  • Partner with Product & Engineering to turn customer pain points into product improvements
  • Establish support metrics and reporting

Requirements

What you’ll need
  • 10+ years of experience in customer support
  • At least 3 years in a leadership role (startup or SaaS strongly preferred)
  • Strong knowledge of support tools, bonus points for Intercom
  • Ability to design scalable processes (ticketing, SLAs, escalation, feedback loops)

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportprocess designticketingSLAescalationfeedback loops
Soft Skills
leadershipproblem solvingcommunication