Patient Financial Advisor

Martin's Point Health Care

Patient Financial Advisor managing collections and payment plans at Martin's Point Health Care. Supporting patient accounts and ensuring timely revenue recovery with excellent customer service.

Posted 4/16/2026full-timePortland • Maine • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Supports Patient Accounts by actively managing the collections process, patient payment plans, and the Financial Assistance Program
Answer incoming patient calls as needed to address patient issues or concerns
Evaluate and monitor payment plans to balance patient’s financial considerations with timely revenue recovery
Process and respond to patient correspondence related to collection issues or concerns
Reconcile Customer Account upon customer request
Act as a resource to the sites, including occasionally traveling to the site to help with any education and training necessary
Maintain positive relationships through communication and commitment to the team and sites

Requirements

What you’ll need

Associate Degree or combination of relevant education and experience
2+ years related to claims, accounts receivable and/or high volume collections experience
Knowledge of medical terminology, ICD-9 & ICD-10, CPT and HCPCS coding
Knowledge of Fair Debt Collections Act and other collections law
Experience with MS Office products preferred

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivablecollectionsmedical terminologyICD-9 codingICD-10 codingCPT codingHCPCS codingFair Debt Collections Actpayment plansrevenue recovery

Soft Skills

communicationrelationship managementproblem-solvingteam commitmenteducation and training

Certifications

Associate Degree