Patient Financial Advisor
Martin's Point Health Care
full-time
Posted on:
Location Type: Hybrid
Location: Portland • Maine • United States
Visit company websiteExplore more
About the role
- Supports Patient Accounts by actively managing the collections process, patient payment plans, and the Financial Assistance Program
- Answer incoming patient calls as needed to address patient issues or concerns
- Evaluate and monitor payment plans to balance patient’s financial considerations with timely revenue recovery
- Process and respond to patient correspondence related to collection issues or concerns
- Reconcile Customer Account upon customer request
- Act as a resource to the sites, including occasionally traveling to the site to help with any education and training necessary
- Maintain positive relationships through communication and commitment to the team and sites
Requirements
- Associate Degree or combination of relevant education and experience
- 2+ years related to claims, accounts receivable and/or high volume collections experience
- Knowledge of medical terminology, ICD-9 & ICD-10, CPT and HCPCS coding
- Knowledge of Fair Debt Collections Act and other collections law
- Experience with MS Office products preferred
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivablecollectionsmedical terminologyICD-9 codingICD-10 codingCPT codingHCPCS codingFair Debt Collections Actpayment plansrevenue recovery
Soft Skills
communicationrelationship managementproblem-solvingteam commitmenteducation and training
Certifications
Associate Degree